Your Credentials Are Not Valid For Configuring NetSuite Integration. Please Contact Your Administrator
Question
Question
We logged in to, went to
Integration > NetSuite Setup
, entered by credentials in the NetSuite Account Details area and clicked Save. After I did this, I received a message that says, "Your credentials are not valid for configuring NetSuite integration. Please contact your administrator." What is causing this and how can I fix it?
Answer
Answer
This error typically means that the credentials entered do not have sufficient permissions in NetSuite to setup the Integration. The role in NetSuite must be a web-services-only access role, with the following set of permissions:
- Transactions > Find Transactions FULL
- Transactions > Set Up Budgets FULL
- Lists > Perform Search FULL
- Lists > Accounts VIEW
- Lists > Classes VIEW
- Lists > Customers VIEW
- Lists > Departments VIEW
- Lists > Items VIEW
- Lists > Locations VIEW
- Lists > Subsidiaries VIEW
- Reports > Balance Sheet VIEW
- Reports > Income Statement VIEW
- Reports > Financial Statements VIEW
- Setup > Web Services FULL
- Setup > Manage Accounting Periods VIEW
- Setup > Accounting Lists EDIT
If you are a NetSuite OneWorld customer with multiple subsidiaries, grant the role access to all subsidiaries and check the cross-subsidiary record viewing permission box.
For instructions on how to set up the integration, review NetSuite topics here: Concept: Import Data