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Documentation
Documentation
Adaptive Planning
Last Updated: 2023-06-23
Reference: Contact Us

Reference: Contact Us

Contact
Services
How to Access
Workday Customer Center
Open support cases for:
  • Product Support.
  • Technical support.
  • Provisioning.
  • Office Hours appointments.
Available to Named Support Contacts (NSCs) only.
From the nav menu, click
Support > Submit a Request
.
Request access from the login page. Your Community organization administrator or NSC approves requests.
Workday Community
Engage with Workday and other Workday customers on a centralized platform that includes:
  • Q&A Forums.
  • Product Roadmaps.
  • Content from Product Innovation Experience events
  • Release information.
  • More.
From the nav menu, click
Support > Welcome > Community
.
Request access from the login page. Your Community organization administrator or NSC approves requests.
Brainstorm
Request product enhancements and provide product feedback.
Access to Brainstorm comes with access to Community.
From the nav menu, click
Support > Welcome > Product Suggestions
.
Customer Success Manager (CSM)
Get personalized help with:
  • Renewals.
  • Pricing, seats, and anything else contract related.
  • Connections to Professional Services.
To get started, contact your assigned CSM using their direct email.
Open a Workday Customer Center case if you don't know how to contact your CSM.
Office Hours
Get help with post-production issues like:
  • New features.
  • Enhancing current configurations.
  • Troublesome formulas.
Office Hours are not intended as implementation support or general support questions.
From the Customer Center, purchase and schedule office hours.
Professional Services
For a fee defined in a Statement of Work, set up long-term enablement and success such as:
  • Delivered deployments of Workday Adaptive Planning, leveraging best practice recommendations, industry knowledge, and product expertise.
  • Advice, coaching & teaching, and configuration.
  • In-depth analysis of current models to advise on any changes and accommodations for growth moving forward.
To get started, contact your assigned CSM using their direct email.
Product Documentation Team
Provide feedback on topics in the Adaptive Planning Help Center.