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Administrator Guide
Last Updated: 2023-06-23
Concept: Credit Card Payments

Concept: Credit Card Payments

You can authorize credit card payments when you record them. Though, final credit authorization and payment capture take place during a settlement run. Workday offers a packaged integration with Cybersource for credit card processing.

Credit Card Authorization

Credit card authorization is an optional step in the
Record Customer Payment
 task. After you save and apply a payment where the payment type is credit card, you can:
  • Authorize the credit card by selecting the credit card profile for that customer and clicking
    Authorize Credit Card
    . This process sends the payment data to your Cybersource for approval.
  • Continue without authorization until the settlement run completes.
If the payment authorization fails, these options are available:
  • Record the customer payment and reauthorize during the payment capture process.
  • Authorize outside of Workday and add the authorization ID manually.
    To enter an authorization manually, click the magnifying glass in the
    Credit Card Authorization
     field. Select
    Manually Enter Credit Card Authorization ID
     from the related action menu of the Credit Card Authorization.
  • Create a new payment with a different credit card or payment method.
After you apply a customer payment with the
Record Customer Payment
 task, the payment is available for settlement.

Payment Settlement

Credit card payments are part of the Workday settlement run process, which accommodates 2 types of electronic payments:
  • Recorded customer payments, with or without authorizations.
  • Customer invoices.
A completed settlement run triggers the
Payment Release Event
 business process, that sends data for the credit card payment to CyberSource for authorization and capture. Payments go to the bank account associated with your CyberSource merchant account.
Separate payment deposits are made for each credit card type unless the
Batch Customer Payments in Deposits
 check box is selected for bank account reconciliation.

Payment Acknowledgement

CyberSource automatically sends payment acknowledgements after a settlement run.