Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2023-06-23
Steps: Credit and Rebill Customer Invoices

Steps: Credit and Rebill Customer Invoices

  • Configure the
    Customer Invoice Event
     business process and security policy in the Customer Accounts functional area.
  • Create a customer invoice.
When you bill an invoice amount incorrectly and you want 1 corrected invoice, use the
Create Credit and Rebill
 task to credit the original invoice and create a new rebill invoice.
To correct direct intercompany invoices, either create an invoice adjustment or a new invoice.
  1. Unique invoice ID enables you to comply with global accounting requirements. If you enable unique invoice IDs for credits, debits, and rebills in the tenant setup, Workday creates and processes an adjustment with a unique invoice ID.
  2. Select
    Customer Invoice
    Create Credit and Rebill
    from the related action of a customer invoice.
    The
    Create Credit and Rebill
     task is available only for invoices with an unpaid payment status. This task isn't available if Workday created the invoices from billing installments or billable transactions.
    As you complete this task, consider:
    Option Description
    Invoice Lines To Copy
    If you select to copy all the invoice lines, you can delete any unneeded invoice lines when you create the rebill.
    Bill-To Customer
    To prevent users from changing the
    Bill-To Customer
    , create a custom validation.
    For all other fields, the considerations remain the same as when you Create Customer Invoices.
Workday creates and applies a credit adjustment to the original invoice, and creates a rebill invoice. The new rebill invoice goes through the usual business process approval for new invoices.
If you enabled unique invoice IDs, Workday creates and processes the adjustment with a unique invoice ID to comply with global accounting requirements.
If not, Workday uses this naming convention so you can easily track credited and rebilled invoices:
  • The credit adjustment appends
    CR
     to the original invoice number. If there are multiple credit adjustments, Workday numbers them sequentially. Example: 9531CR, 9531CR2, 9531CR3.
  • The rebill invoice appends
    RB
     to the original invoice number. Example: 9531RB. Multiple rebill invoices follow the same naming convention as multiple credit adjustments.