Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2023-06-23
Steps: Create Direct Debit Mandates for Direct Debit Customer Payments

Steps: Create Direct Debit Mandates for Direct Debit Customer Payments

  • Enable the
    ID Generator for Direct Debit Mandates
     on the
    Edit Tenant Setup - Financials
     task.
  • Add business form layouts and creditor identification information on the
    Edit Company Creditor Identifiers
     task.
Direct debit mandates enable you to request approval from customers to collect debit payments. With direct debit mandates, a payee can collect both recurring and one-off payments from customers who provide a signed mandate to the payee.
With Workday, you can create and store direct debit mandates, and then associate them with customer invoices. You can also send prenotifications to inform customers of future settlements.
  1. Access the
    Create Direct Debit Mandate
     task.
    (Optional) Select the
    Pre-notification Required
     check box. Workday then displays the
    Minimum Days for Pre-notification
     field. For invoices associated with the mandate to be available for settlement, you must prenotify them for at least the number of days that you specify.
    Security:
    Process: Direct Debit Mandate
     domain in the Customer Accounts functional area.
  2. Select
    Direct Debit Mandate
    Print Direct Debit Mandate
     from the related actions menu of the direct debit mandate.
    Send the direct debit mandate draft to your customer for completion of debtor information, payment information, and signature.
    Security:
    Reports: Direct Debit Mandate
     domain in the Customer Accounts functional area.
  3. Access the
    Overview
     profile group of the customer profile.
    1. To display the direct debit mandate reference number on customer invoices, select the
      Mandate Required
       check box on the
      Payment Details
       report.
    2. Add settlement bank account details from the completed direct debit mandate draft to the
      Banking
       report.
  4. Access the
    Edit Direct Debit Mandate
     task.
    Verify that all fields are complete, and change the
    Mandate Status
     to
    Active
    .
    (Optional) Upload a copy of the completed direct debit mandate to the
    Attachments
     tab.
    Security:
    Process: Direct Debit Mandate
     domain in the Customer Accounts functional area.
  5. When you select a
    Payment Type
     that matches the payment type on the direct debit mandate, Workday populates these fields:
    • Direct Debit Mandate
    • Pre-notification Date
  6. (Optional) Access the
    Print Direct Debit Mandate Pre-notifications
     task.
    Workday generates PDF files that you can send to your customers.
    Security:
    Reports: Direct Debit Mandate
     domain in the Customer Accounts functional area.
  7. Create a settlement run for your customer invoices.
    Workday groups customer invoices with the same direct debit mandate into a single payment.
Workday updates these direct debit mandate fields after the settlement run completes:
  • Mandate Status
  • Last Settlement Date
  • Sequence