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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Unable to Edit Customer Payment After Searching for Invoices

Troubleshooting: Unable to Edit Customer Payment After Searching for Invoices

Sometimes you can't edit a customer payment when you search for invoices during the payment application process.
You can cancel the customer payment and apply it again.
    Security:
    Process: Customer Invoice Payment
     domain in the Customer Accounts functional area.
  1. From the related actions menu of the payment application in-progress, click
    Cancel
    .
  2. From the related actions menu of the customer payment, click
    Apply
    .
    Security:
    Process: Cash Sale Payment: View, Process: Customer Invoice: View, and Process: Customer Writeoff: View
     domains in the Customer Accounts functional area.
You can edit the payment application to remove the payments in draft status.
    Security:
    Process: Customer Invoice Payment
     domain in the Customer Accounts functional area.
  1. From the related actions menu of the payment application in-progress, click
    Edit Application
    .
  2. Unselect any invoices that are part of the draft payment application and click
    Search for Invoices
    .
  3. Click
    Cancel
    .
    Workday removes the payment applications in
    Draft
     status.
  4. From the related actions menu of the payment application in-progress, click
    Edit Application
    .
    You can now edit the payment to update a given field, such as
    Remit-From Customer
    .