Steps: Create Article Audiences Using Condition Rules
You can use condition rules to create target audiences that restrict who can view a Help article. You can use existing or create new condition rules, providing you with flexibility for defining granular audiences. Knowledge management uses both Workday security and custom configuration to control visibility to articles. Condition rules enable you to manage these audiences without requesting security administrators to create and update segmented security groups.
Workers, Students, and Service Center Representatives can access Help articles.
- Access theCreate Article Audience Ruletask.Workday recommends that you create condition rules for 3 audiences:
- HR Admin
- Manager
- Public
You can select any existing condition rule as long as all the fields are on the Worker, Student, or Service Center Representatives business objects.Security:Set Up: Help Knowledge Managementdomain in the Help functional area. - Access theMaintain Article Audiencestask.On theWho Can Viewcolumn, select the condition rule that you want to apply to each audience.
- Review your domain security policy to ensure that users have sufficient privileges to theView: Help Articlesdomain in the Help functional area.Workday recommends that you provide a security group such asAll Employeesaccess to theView: Help Articlesdomain.For a user to view an article, they must have access to theView: Help Articlesdomain and belong to the article's assigned audience.