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Administrator Guide
Last Updated: 2023-06-23
Configure Business Process System Notifications

Configure Business Process System Notifications

Although the email template determines the layout, Setup Administrators and Business Process Administrators can configure the subject line and the first line of body text for system notifications generated from business processes. If you prefer, you can configure notifications resulting from a send back action differently.
  1. Access the
    Configure Content of Business Process System Notifications
     task.
    To see how these notifications are currently configured, access the
    View Configured Content of Business Process System Notifications
     report.
  2. In the
    Email Content for All System Notifications
     section, enter text for the subject line and the first line of the message body in the
    Subject
     and
    Body
     fields. Alternatively, you can select an
    External Field
     to use, such as
    Assigned to Worker
    ,
    Status
    , or
    Due Date
    . You also can configure the order of each item.
  3. In the
    Email Content for "Send Back" System Notifications
     section, optionally configure content for notifications resulting from a "Send Back" action as described in step 2.