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Administrator Guide
Last Updated: 2024-07-12
Steps: Set Up Email Analytics

Steps: Set Up Email Analytics

Workday uses Email Analytics to provide insight into how recipients interact with emails you send from Workday. Email Analytics uses a third-party email subprocessor to send emails and to track the delivery and engagement metrics on email events, including:
  • Delivery
  • Open
  • Click
  • Drop / Bounce
  • Spam
Workday supports email analytics for:
  • The Recruiting Campaigns notification type in the Candidate Engagement service.
  • All Learning notification types.
  • All Student notification types.
Email Analytics isn't available on Google Cloud Platform (GCP) tenants.
  1. On the
    Innovation Services Opt-In
     task, select the
    Email Analytics
     service on the
    Available Services
     tab in the
    Cross Application Services
     category.
  2. Configure a security policy for the
    Set Up: Tenant Setup - BP and Notifications
     domain in the System functional area.
  5. Access the
    Verify Email Analytics Sending Domain
     task.
    1. Select your sending domain.
    2. Click
      OK
       and then click
      Refresh
       to see if your sending domain verification is successful.
    Security:
    Set Up: Tenant Setup - BP and Notifications
     domain in the System functional area.
You can view how recipients interact with the emails sent for a specific notification type when you use Email Analytics as the delivery type. Example: You can configure the Recruiting Campaigns notification type to use the email analytics sending domain so that you can track how candidates interact with recruiting campaign emails.