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Administrator Guide
Last Updated: 2023-09-08
Set Up Mail Servers for Email Notifications

Set Up Mail Servers for Email Notifications

Security:
Set Up: Tenant Setup - BP and Notifications
 domain in the System functional area.
Simple Mail Transfer Protocol (SMTP) server configurations handle the delivery of various Workday notification emails. You can configure a
Default SMTP Configuration
 for your tenant to use the Workday default configuration or customize your own.
  1. Access the
    Edit Tenant Setup - Notifications
     task.
  2. From the
    Default SMTP Configuration
     prompt, select
    Create Email Configuration
    .
  3. As you complete the task, consider:
    Option Description
    Delivery Type
    Select:
    • Workday SMTP
       to use the Workday SMTP server (default). Workday sends emails for this delivery type using the Inbound Email IP addresses listed on the Workday Data Center Articles.
    • Customer SMTP
       to use an external server. Workday sends emails for this delivery type using Inbound Integrations IP addresses appropriate for your data center and tenant type. You can configure different Customer SMTP configurations to use on custom business process notifications. When you select the Customer SMTP configuration on the notification, Workday displays the
      From Address
       you specify in the Customer SMTP configuration as the sent From email address.
    Workday automatically applies DKIM, DMARC, and SPF protocols to email notifications that use the
    Workday SMTP
     delivery configuration. If you select
    Customer SMTP
    , you must set up the protocols manually.
    When a Customer SMTP fails to send an email notification, it is resent using the Workday SMTP.
    From Mailbox
    Enter the name of your base tenant.
    From Display Name
    Leave blank to have Workday display the
    From Mailbox
     as the display name.
    Sending Domain
    For
    Workday SMTP
     delivery types, you must use Workday's myworkday.com domain URL.
    For
    Customer SMTP
     delivery types, select a
    Sending Domain Override
     to use the domain URL of your choice.
  4. As you complete the
    Custom SMTP Settings
     for
    Customer SMTP
     delivery types, consider:
    Option Description
    Port
    The port to use other than the standard SMTP port (25).
    Use SSL
    Activates an immediate SSL negotiation with the remote custom SMTP server.
    Use STARTTLS
    Encrypts an insecure connection using SSL negotiations.
Create additional SMTP configurations for your tenant to use for specific notification types. If you don't set a server configuration for a
Parent Notification Type
, Workday uses the
Default SMTP Configuration
 or
Daily Digest SMTP Configuration
.