Concept: Workday Messaging U.S. Configuration Process

To configure Workday Messaging for the United States, you first need to run the

Configure One-Way Messaging

task. When you submit the U.S. messaging configuration information for your company through Workday, it goes to our messaging subprocessor for initial vetting. Next, it goes to The Campaign Registry (TCR) for validation through the Application to Person (A2P) 10DLC system. A2P 10DLC messaging ensures that all traffic to U.S. phone numbers is verified and consensual.

A2P 10DLC registration is a multiple-step process that takes place outside of Workday and includes registering a:

Customer Profile and A2P Trust Bundle.
The Customer Profile requires information to validate your business identity, including legal business name, business type, and Tax ID.
TCR requires the details from your Customer Profile to determine your trust score.
Brand, which identifies your company to the carrier networks so they know that your company is a legitimate sender.
Campaign, which includes providing:
The use cases of the types of messages your company wants to send.
Information about how end users can opt in and opt out.

TCR can take up to 30 days to complete this process. You can view your one-way messaging configuration status on the

Maintain Workday Messaging

task.