Troubleshooting: One-Time Payments
Payroll not processing one-time payments.
Workday loads one-time payments, but doesn't include them in the
current payroll period.
Cause | Solution |
|---|---|
The scheduled payment date of the one-time payment is prior to the dates of the
current payroll period. | Run retroactive payroll.
|
The scheduled payment date of the one-time payment is after the dates of the
current payroll period. | Process payroll for the next payroll period.
|
Payroll processing one-time payment multiple times.
There are multiple run categories with shared pay periods corresponding to the effective
date of the one-time payment.
Create a separate earning for each run category.
From the
Run Category Eligibility
prompt, select a run category to
restrict each earning to 1 run category.