Concept: Providing Feedback on Story Quality
As a data product governed by the Innovations Services Agreement, People Analytics relies on
user input and feedback to increase the quality of stories. People Analytics includes a
feedback mechanism that securely collects individual feedback and reduces the need for
offline surveys or extensive feedback sessions.
If you experience issues with the product or need immediate attention, file a customer support
ticket instead of using the in-app feedback mechanism.
Feedback Process
You can give Workday feedback on the quality of a story by clicking the thumbs up or thumbs
down icon on a story card. The contextual feedback helps People Analytics identify
specific aspects of the story that need improvement. After you submit feedback, the
thumbs up or thumbs down icon remains highlighted. You can see what feedback you
submitted, but you can't edit or resubmit feedback. People Analytics resets feedback
icons weekly so you can submit new feedback for each story.
Feedback Data Privacy
Submitting feedback is optional and is opt-out by default. Even after you click the thumbs up
or thumbs down icon, you can decide not to submit feedback by closing the feedback
window.
For each story, the same set of feedback reasons displays to all users when you select the
thumbs up or thumbs down icon. People Analytics doesn't capture or solicit any
personally identifiable information. Workday only views feedback reasons in
aggregate and uses the data to:
- Improve storyteller engine algorithms.
- Track story quality.