Reference: Accounts Receivable Capabilities

You can view high-level feature descriptions for the capabilities in this product area.

Customer Collections

Supports tracking invoices and collection risk. The functionality provides the ability to:

Automate statements, dunning, interest and late fees.

Create customer refunds and debt write offs.

Hold invoices that are in dispute.

View outstanding receivables, billing, and payment transactions.

Provides a:

Configurable business process to send invoices and attachments by email.

Customizable e-invoicing connector to send invoices in XML and UBL formats.

Provides the ability to generate PDF copies of invoices and attachments. The functionality supports:

Consolidation of multiple invoices.

Direct intercompany customer invoices.

Invoice adjustments.

Supports storing and managing customer information. The functionality provides the ability to:

Define delivery types and email recipients for customer documents.

Restrict access to customer data.

Set ship-to customer based on the bill-to customer.

Support different bill-to contacts for different document types.

The functionality provides the ability to:

Apply payments against multiple invoices.

Cancel and return customer payments.

Support cash sales.

Create customer invoices and payments in currencies other than the base currency of companies.

Create custom application rules and definitions.

Determine effective payment application automation rates.

Import incoming customer payments in the Bank Administration Institute (BAI) lockbox format.

Initiate direct debit payments.

Net balance payable or receivable calculations when an entity is both customer and supplier.

Manage overpayments.

Recognize Value Added Tax (VAT).

Record customer payments and deposits from bank statement lines and reconcile the deposits.

Record large volumes of payments at the same time.

Un-apply an incorrect payment and reapply it correctly.

Use the payment date currency rate for cross-currency customer payment applications.