Concept: Email Delivery

This topic provides details on how to ensure workers receive emails from Workday Peakon Employee Voice (WPEV).

WPEV sends emails using Amazon Web Services (AWS), specifically Simple Email Service (AWS SES).

WPEV emails have appropriate SPF and DKIM records. We use DMARC to track delivery and deliver emails over TLS if your email server supports it.

We send emails from these IP addresses:

54.240.54.100
54.240.54.101
54.240.54.102
54.240.54.103

These IP addresses should remain the same. WPEV could add additional IP addresses in the future.

All WPEV emails come from the no-reply email address app@peakon.com.

We track email bounces using the <something>@bounce.peakon.com Return Path, enabling us to provide alerts about email bounces so you can correct invalid emails.

For Office 365 Advanced Threat Protection, set up mail flow rules to enable Office 365 to bypass safe links when scanning emails from WPEV:

Go
Mail flow
Rules
. Create a new rule.
In the
Apply this rule if
… section, select
More options
Sender’s IP address is in the range…
.
Add the IP addresses.
In the
Do the following…
section, select
Set the message header to this value…
.
Set the message header to: X-MS-Exchange-Organization-SkipSafeLinksProcessing and set the value to 1.

When emails soft-bounce, WPEV continues attempting to send emails, increasing the delay between each attempt. Emails can soft-bounce because of internet connectivity issues, target email server issues, or other temporary problems, so you don't need to take any action.

When emails hard-bounce or permanent bounce, WPEV stops sending emails to that address, and flags it as a bounced email address. Typos in email addresses, former employee email addresses, or incorrect spam rejections can cause hard bounces. If the email address is valid, you can clear the flag from the employee list.

We recommend that you test email delivery by sending test emails to a small group of employees. This enables you to troubleshoot if you encounter any issues.

WPEV enables you to select a sender for survey emails. We recommend that you review your email filters to ensure that they don't interfere with survey emails from specific addresses. Example: An organization configures their email server filters to identify mass emails from a single address as a spam incident. The filters block the organization's survey emails from the CEO.

Consider reviewing other email settings that could interfere with email delivery.

WPEV enables you to add certificates to emails. See: Reference: Company Account Settings.