FAQ: Comments
- How can I find the key themes from many feedback comments?
- For larger teams with a minimum of 200 comments per question, Peakon generates topics that aggregate many comments into common themes. Common themes help you to understand the sentiment around themes.
- It's also possible to filter comments by NPS category (Detractor, Passive, and Promoter).
- Can I delete or edit a reply to a comment that I already sent?
- You can't delete or edit an already sent reply to a comment. When you send a reply, Peakon sends an email to the employee who submitted the comment with your reply. Peakon sends the email with a randomly generated delay to protect the employee's identity.
- Why didn't an employee receive a notification about their comment reply?
- Employees that don't have email addresses on their employee record, and instead complete surveys using kiosk mode or through SMS, aren't able to receive email notifications or access their personal dashboard.
- Why does the comment manager list look different for different managers?
- The comment managers list only displays managers within the reporting line if they have access to the comment. You also need access to this manager's team's feedback from within the context that you're in.
- Why can't I view comments during the survey round?
- Administrators enable access to comments fromAccess Control. You can view comments before a survey round ends when your Administrator includes you in theAccess Commentsaccess control group. Also, managers can only view comments that are part of the segment they're viewing.