Concept: Resetting Your Own Survey Answers

A survey participant can reset their survey answers if the survey round is still open. Resetting instantly removes their scores and comments for that round from Peakon, and they can participate again. It isn’t possible to reset the survey on behalf of someone else, for confidentiality reasons. Administrators and managers can't see if an employee resets their survey.

Reset Method	Description
Using the reset option at the bottom of the survey email	The employee must use the email that contained the survey link, for the token to match the completed survey. If the employee can’t find the email anymore, they administrator can resend the email. Scroll down to the bottom of the email and click Clear your responses and take it again here to proceed.
Accessing the survey link again and using the reset option	The employee must open the exact link that they used when completing the survey, for the token to match the completed survey. If the employee can’t find the link anymore, the administrator can resend the email. The page that opens will state that the survey is complete. Click Delete your existing responses and re-submit the survey to proceed.
Authenticating through the original kiosk link and using the reset option	If the employee answered the survey using kiosk due to not having a work email address, they can access the same link again. Upon opening the link, the employee must authenticate themselves using the original method. The page that opens will state that the survey is complete. Click Delete your existing responses and re-submit the survey to proceed.