Concept: Answering Surveys

Every time a survey round opens, each surveyed employee has a unique survey token. When the survey send-out time begins, employees receive a notification that leads them to their unique survey link using the assigned token. It's possible to answer the survey before receiving any notifications, by logging into your mobile app or accessing your personal dashboard.

If you start answering the survey, then leave the page, the answers will save in your browser cache within the specific device (subject to browser settings). Before submitting the survey, you can go back to already answered questions to revise your answers.

Survey Delivery

If a surveyed employee didn't receive their survey:

Ask the employee to check spam.

Check with IT that you’ve authorized the relevant sender email addresses.

Check the

Email status

filter on the employees page.

If an employee didn't receive their survey, because they're not part of the survey:

Check that the engagement toggle is active on the employee's record.

Check that they don't have a future start date or a past separation date.

Cross-reference the targeted segments of the schedule vs. the employee record.

Kiosk

If an employee using kiosk mode can't access their survey:

Check that they’re part of the survey.

Ensure they’re using the correct version of their first name and employee ID. Often employees struggle to access kiosk due to having multiple names and not knowing which ones the company placed in the

First name

field. Additionally if you're using prefixes for employee IDs on employee records, the employee must enter the same ID.

Kiosk surveys time out after 5 minutes or 4 hours of inactivity (configuration dependent), if there’s no interaction. Before the session times out, the survey indicates that it will redirect after 10 seconds, offering the option to continue the survey.

Resetting

It's only possible to reset the whole survey, rather than only edit a few questions. Employees can reset their survey as long as the survey round hasn't hard closed. It's possible to reset the survey by opening the same survey link again, and confirming that you would like to reset your survey.

It's also possible to resend the survey in the

Rounds

tab of an employee record. If the employee already answered that survey, they’ll have the option to reset it when they receive the email.

Localization

The language drop-down displays the enabled languages within the schedule settings. If you don't specify any languages in the schedule settings, the drop-down displays all existing survey languages. Selecting a language preference in your survey will set it for future surveys too.

Unsubscribe

Employees can unsubscribe and resubscribe at the bottom of the survey email. Unsubscribing to survey emails doesn't unsubscribe you from other email types. Example: Acknowledgments or comment replies, which have their own unsubscribe option.

Employees using the personal dashboard can manage their subscription preferences in their profile settings.

Administrators don't have access to view which employees unsubscribed, to protect confidentiality to the fullest. It's possible to bulk resubscribe employees to survey emails within the

tab of the schedule.