Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2023-06-23
Perform Customer Invoice Maintenance

Perform Customer Invoice Maintenance

  • Configure the
    Customer Invoice Maintenance Event
     business process in the Customer Accounts functional area, to manage approvals.
  • Security:
    Process: Customer Invoice - Core
     domain in the Customer Accounts functional area.
When you create a credit adjustment and don't immediately apply it to a customer invoice, you can then apply the adjustment, partially or fully, to one or more invoices. Workday excludes negative invoices from these transactions. You can also:
  • Apply adjustments that you created for other customers.
  • Apply adjustments to multiple invoices in bulk.
  • Write off small amounts simultaneously.
To perform customer invoice maintenance across multiple customers:
  • The customer invoice currency and the invoice adjustment currency must be the same.
  • You must have security access to the customers you want to process.
  1. Access the
    Perform Customer Invoice Maintenance
     task.
  2. As you complete the first page of the task, consider:
    • If your filtered results contain invoices for which you've created related adjustments, Workday automatically populates them on the next page. You'll still have the option not to apply the adjustments.
    • Select the
      Include Invoice Adjustments from Other Customers
       check box to apply adjustments you created for other customers.
  3. Select the button in the
    Invoice Adjustments
     column for the invoices that you want to apply the adjustment to.
  4. Use the grid to add the adjustments that you want to apply to each invoice. Select
    Done
     to return to the main grid.
  5. When you return to the main grid, Workday displays the total adjustment amount and the number of unique adjustments on the button in the
    Invoice Adjustments
     column.
  6. Continue applying adjustments to your invoices, until you're ready to
    Submit
    .
Workday routes the adjustment to the account you specify on the
Receivables
 account posting rule.
Access the
Find Customer Invoice Maintenance Transactions
 report to view transaction details.