Troubleshooting: Configure Cloud Connect for Learning

Users can't find the new Integration System User in the drop-down.

Users have not enabled the Cloud Connect for Learning Service
domain.

Access the

View Domain

report.

Select the Cloud Connect for Learning Service
domain from the

Domain

prompt.

Click the magnifying glass icon next to

Domain Security Policy

. If the domain is not enabled, the status will be

Suspended - Policy not enabled

On the

View Domain Security Policy

report, from the related actions menu of the

Cloud Connect for Learning Service

, select

Domain Security Policy

Enable

The user is not configured for the correct domains.

Create a Learning Administrator with these domains with the View
and Modify
access and assign a user or users to the Learning Administrator:

Cloud Connect for Learning Service :
This domain requires GET
, PUT
, View
, and Modify
permissions.

Manage: Learning Additional Data

Manage: Learning Content

Manage: Learning Course Enrollments

Person Data: Learning

Person Data: Learning Record

Set Up: Learning Catalog

Set Up: External Content

Set Up: Learning External Content Integrations
: This domain requires GET
, PUT
, View
, and Modify
permissions.

For information on user-based security groups, see Create User-Based Security Groups.

The tenant has not been configured correctly.

Contact Workday Partner Support and share the Tenant Name
.

The tenant has not been configured correctly.

Contact Workday Partner Support and share the Client ID
and Tenant Name
.