FAQ: Uploading and Viewing Videos
- What can I do to ensure that the Media Upload service is available?
- Have a valid Workday Media contract.
- Test your network to check for network errors.
- Enable the required upload and playback domains for your data center.
- Which video file formats does Workday support?
- Workday supports most nonproprietary video formats. We recommend using these formats:.3g2.3gp.3gpp.asf.avi.divx.f4v.flv.m2ts.m4v.mkv.mov.mp4.mts.vob.webmWorkday doesn't support proprietary formats such as Apple ProRes or WebEx. Convert videos to nonproprietary formats before uploading them to Workday.
- Is there a limit to the number of files that I can upload?
- No.
- What is the file size limit on individual uploads?
- 20 GB, except for SCORM and AICC files, which have a limit of 4 GB.
- What can I do when my upload takes an abnormally long time to complete?
- Test the network performance at Workday Readiness Check.
- Enable the required upload and playback domains for your data center.
- Does Workday encode video files?
- Yes. Workday encodes the original video in variants of each quality. Depending on the quality of the original file, Workday supports a maximum of 1080p HD.
- Does Workday support closed captions on videos?
- Yes. You can add closed captions to videos in multiple languages. See Steps: Publish Videos in Workday.You can also enable Workday to generate video transcriptions automatically and display them during playback. See Reference: Edit Tenant Setup - System.When you copy a media file with closed captions, Drive copies only the video content. You need to copy the closed captions separately.
- Why is my video playback quality so poor?
- Workday automatically modifies the quality of your video playback based on your network bandwidth. If your network has low bandwidth, Workday plays the video at a lower quality in order to load the content faster. If you want, you can manually adjust the quality of your video playback.
- Why is a video freezing or buffering?
- Network interference from other applications can cause playback issues. We recommend that you:
- Close any other video or streaming applications or streaming audio that might consume network bandwidth.
- For mobile devices, downgrade the video quality. Workday automatically downgrades the video quality if buffering persists on iOS devices. You must manually downgrade the quality on Android devices.
- Test the network performance at Workday Readiness Check.
- How does Workday select the thumbnail image for a video?
- If a video length is:
- 10 seconds or less, Workday displays the image at the zero second mark of the video as the thumbnail.
- More than 10 seconds, Workday displays the image at the 10 second mark of the video as the thumbnail.
- Can I use keyboard shortcuts to control playback?
- Yes. You can use these keyboard shortcuts when watching videos:Keyboard CommandDescriptionCWorkday opens captions.TWorkday opens transcriptions.MWorkday mutes or unmutes the video.Shift+Up ArrowWorkday increases playback volume.Shift+Down ArrowWorkday decreases playback volume.
- How can I report playback issues that I can't resolve myself?
- Right-click in the player and selectReport Playback Issue. The video player runs diagnostics and saves important diagnostic information in a log file. Take note of the displayed Reference ID so that you can provide the number to Workday Support.