Configure Conversational Messaging for Production Tenant
- Security:Set Up: Tenant Setup - BP and Notificationsdomain in the System functional area.
You can configure conversational messaging for Candidate Conversational Messaging for SMS from the
Maintain Workday Messaging
report. You can have 1 active conversational messaging configuration for each country that Workday supports.
Your one-way messaging configurations need to complete successfully before you can run your conversational messaging configurations.
You can view the statuses of each of your configurations on the
Maintain Workday Messaging
report.
It can take up to 30 days for a U.S. one-way messaging configuration to complete due to the time required for the third-party Application-to-Person (A2P) registration process.
It can take an additional 30 days for a U.S. conversational messaging configuration to complete.
- Access theMaintain Workday Messagingreport.
- In theConversational Messaging Configurationsection, clickConfigure Conversational Messaging.
- From theCountry of Configurationprompt, select the country for which you want a pool of phone numbers for conversational messaging.
On the
Maintain Workday Messaging
report, you can click View
to display the configuration details and phone numbers assigned to your conversational messaging configurations.
Conversational messaging uses a pool of 25 phone numbers. Workday Messaging uses sessions to pair 2 individuals in a conversation and assigns a proxy phone number for them to use from the pool of numbers. This process ensures that both participants can text without sharing their real numbers.
When your messaging configurations are complete on your Production tenant, you can configure Workday Messaging for non-Production on the
Maintain Workday Messaging
task in your non-Production tenant. See Configure Messaging for Non-Production Tenant.