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Administrator Guide
Last Updated: 2024-06-14
Configure One-Way Messaging for Production Tenant

Configure One-Way Messaging for Production Tenant

Security:
Set Up: Tenant Setup - BP and Notifications
 domain in the System functional area.
You can configure one-way SMS notifications for Workday Messaging from the
Maintain Workday Messaging
 report. You can have 1 active one-way messaging configuration for each country that Workday supports.
Your one-way SMS configurations need to complete successfully before you can run your conversational messaging configurations. You can view the statuses of your configurations on the
Maintain Workday Messaging
 report.
The amount of time it takes for a One-Way Messaging configuration to complete varies by country. It can take up to:
  • 24 hours for a Canadian configuration.
  • 30 days for a U.S. configuration, due to the time needed for the third-party Application-to-Person (A2P) registration process.
  • 7 days for a UK configuration, due to the time needed to review the regulatory bundle and provision a phone number.
  1. Access the
    Maintain Workday Messaging
     report.
  2. In the
    One-Way Messaging Configuration
     section, click
    Configure One-Way Messaging
    .
  3. From the
    Country of Configuration
     prompt, select the country for which you’re creating a one-way messaging configuration.
  4. As you complete the
    One-Way Messaging Configuration
     section for each country, consider:
    • For Canada and the U.S., enter the area code you want your SMS phone number to have. If the area code isn’t available, Workday tries to secure the next available area code.
    • Additionally, for the U.S., complete the
      Company Information
       section. To get the best possible Trust Score and the highest Application-to-Person (A2P) messaging limits, ensure that your company information details match the information filed with your Employer Identification Number (EIN).
    • For the UK, complete the
      Business Information
      ,
      Addresses
      , and
      Supporting Documents
       sections to create the regulatory bundle required to obtain a mobile phone number for SMS messaging.
      For descriptions of required information and the documents required for the regulatory bundle, see the
      Requirements
       section. Upload supporting documents one at a time. Acceptable document formats include JPEG, PNG, and PDF with a file size limit of 5 MB.
On the
Maintain Workday Messaging
 report, you can click
View
 to display the configuration details and phone numbers assigned to each country configuration. One-way messaging uses a single phone number for each country configuration.
If your one-way messaging configuration fails to complete, ensure that the company information that you entered is accurate and run it again. Each time you rerun a Workday Messaging configuration, Workday removes any existing delivery overrides associated with the SMS channel in your routing rule. You need to set up delivery overrides again for your phone numbers on the
Edit Tenant Setup - Notifications
 task. When your one-way configurations are complete on your Production tenant, you can configure Workday Messaging for: