Concept: Processing Financial Aid Action Items

When you import an ISIR in Workday, Workday initiates the Federal Verification Event
and ISIR Action Items Event
business processes for delivering financial aid action items to the student's My Tasks. You can include these steps on the business processes:

The Action Item Evaluation Delay
action step, which creates an annual job schedule to evaluate a subset of ISIRs for assignable action items.

The Assign Action Item
service step, which assigns action items while ensuring that students won't receive duplicate action items.

The Evaluate and Complete Financial Aid Action Items
action step, which enables you to review ISIR load action items.

You can also configure the Complete Action Item Event
business process to hold a process until the student completes action items. Depending on your configuration of the business process:

Students can upload and submit requested documents after they receive action items.

You can upload documents on their behalf. See Upload Financial Aid Documents Manually.

When the student submits their action items, they display on the

Review Financial Aid Action Items

task. You can:

Approve or send back action items.

Waive action items if you no longer need them or if a student can't provide the documentation to complete them. See Waive Financial Aid Action Items.

Request additional documents from students by assigning action items on an ad-hoc basis.

After all financial aid action items within a business process are complete, you must conduct a final review using the

Evaluate Financial Aid Action Items

report. On the report prompt, you can filter your search by selecting the:

Include Only Applicants or Students Processed by Me

check box.

Student Last Name Range

check box and specifying a custom range of student or applicant last names in the

From

and

fields.

If you added Setup Student Hold
as a Service
step on a business process, you must evaluate ISIR action items. See Evaluate ISIR Action Items.

Once the final review is complete, Workday lifts any associated holds. If the student is undergoing the Federal Verification Event
business process, Workday updates and verifies their verification status. You can change the status manually on the

Change Federal Verification Status

task.

You can review the

Action Items

report on these student profile groups:

Action Items and Holds

– Displays all action items.

Financial Aid

– Displays only financial aid action items.