Concept: Comment Conversations
Managers can view and interact with comments from survey responses by initiating conversations. Managers can also add internal notes directly from employee comments. These conversations enable managers to gain insights into employee sentiment by asking follow-up questions or leaving responses.
Direct Conversations
When managers initiate conversations from a comment, the identity of the employee remains protected throughout the conversation.
Employees receive an email containing:
- Comment text.
- Comment date.
- Manager response.
- Manager name.
Managers can click the conversation icon on comments to initiate conversations and can then click
Reply
or Note
options.Internal Notes
Managers can use internal notes to bring comments to the attention of other leaders by using an @mention tag. Example:
Can you please create an action to address this @melissa.smith?
You can click the eye icon on the comment to display the names of managers with access to the comment. It's only possible to @mention managers who already have access to the comment and the conversation functionality.
Manager View
Managers can view:
- Lists of managers with access to the comment, filtered by reporting proximity to the employees. Example: Employee line manager, followed by departmental manager.
- The entire conversation thread on each comment, including replies from other managers.
- Replies from employees with no name attached.
Access
The
Access conversations
permission enables an access control group to reply to comments. The permission also enables them to see existing conversations on comments they have access to.Metrics
It's possible to see statistics on acknowledgments in
Manager Usage Metrics
.