Concept: Comment Acknowledgments
Acknowledging feedback from employees is a significant driver of participation in survey
rounds. We've found that the quality of feedback that employees submit improves when
acknowledgments demonstrate that leadership is listening to feedback.
When comments display on dashboards or in the
Comments
section,
managers can respond by clicking Acknowledge and selecting 1 of 5 standard
responses:- Great idea.
- Thanks for sharing.
- I agree.
- Working on it.
- Would love to talk in person.
When survey rounds close, managers with access can still acknowledge, respond to
comments, and interact with comments from past rounds.
Employees that receive an acknowledgment receive automated, no-reply emails with 1 of the
acknowledgments selected. Acknowledgments also display in personal dashboards.
Managers can't cancel an acknowledged comment.
Employees can't reply to an acknowledgment.
Managers can still acknowledge comments for employees who complete the survey through kiosk
mode and have no email address on record. However, such employees can't receive
email notifications for the acknowledgments.
Filter Acknowledged Comments
Managers can view acknowledged comments on the
Comments
page
and filter for Only comments I’ve acknowledged
or
Only comments I haven't acknowledged
.Managers can only filter by comments that they acknowledged but can view the number
of acknowledgments for each comment.
Access
The
Acknowledge driver comments
, Acknowledge value
comments
, and Acknowledge open-ended comments
permissions enable an access control group to acknowledge comments.Metrics
It's possible to see statistics on acknowledgments in
Manager Usage
Metrics
.