Concept: Driver and Question Scores
Drivers are collections of questions that enable you to analyze workforce sentiment by providing a shared vocabulary to describe good leadership and a healthy work culture. Driver scores enable you to analyze feedback, identify focus areas, and get practical ideas to improve team engagement.
The Workday Peakon Employee Voice (WPEV) question library includes drivers from these question sets:
- COVID-19
- Custom drivers
- Diversity and Inclusion
- Engagement
- Health and Wellbeing
- Transformation and Change
How WPEV Calculates Scores
WPEV updates aggregated scores during every completed survey round. The current score on each driver is always an aggregation of each employee's latest contribution to that driver, as long as it's within the visibility window.
Each time an employee answers a new survey, their latest scores for each driver replace their previous scores contributing to the current score. However, you can still view historical scores for previous rounds.
Each driver, including the main engagement driver, contains its own set of questions. Driver scores are the average of each employee's own overall driver score, rather than an average of the questions relating to the driver.
Score Calculation Example
This example explains how WPEV calculates the overall score for the Autonomy driver within the engagement question set. Imagine your visibility window is 1 year.
- During each survey round, WPEV identifies each employee's latest score for each of the 3 Autonomy questions (1 driver question, 2 subdriver questions).
- From these scores, WPEV only keeps scores that employees submitted within the last 1 year (52 weeks, exactly).
- WPEV averages the 3 scores for each employee to get all Autonomy driver-level scores.
- WPEV averages all employee Autonomy driver-level scores to get the Autonomy score at team or company level, depending on the segment.
Now, imagine you add a custom question to the Flexibility subdriver from Autonomy, so that there are 2 Flexibility questions. In that case, the Flexibility subdriver score from each employee is an average of the 2 questions. The overall Autonomy score per employee is still the average of the 1 driver and 2 subdrivers.
Driver Dashboards
Drivers dashboards enable you to gain more insight on the driver main score, comments, and how scores vary between segments.
Each question category tab within the
Drivers
page contains its own driver set. To reveal subdrivers, click the expand icon, or click Show subdrivers
under each driver. Clicking into a driver or subdriver opens their respective dashboards. From the driver dashboard you can view:
- Comments
- Details on the main score benchmark
- Highlighted topics
- Participation
- Scores by segment
You can also view recommended actions and other resources to improve the driver score on the
Improve
tab on each driver dashboard.