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Peakon
Last Updated: 2023-06-23
Concept: Driver Questions

Concept: Driver Questions

The Peakon question library contains over 80 standard questions across multiple question sets, in all supported languages. All standard driver questions support industry benchmarking.

Question Sets

Each question set measures a workplace theme. Example: The Engagement question set measures how engaged employees feel in their workplace.
The Peakon question library contains these question sets:
  • Engagement
  • Health and Wellbeing
  • Diversity and Inclusion
  • Transformation and Change
  • COVID-19
  • Company Questions
Standard question sets have 1 core and up to 3 additional questions that measure the theme at a high level. These high-level questions make up the main score for the associated question set. Example: The main Engagement score consists of the core eNPS question and Loyalty, Satisfaction, and Belief questions. Each question set comes with multiple drivers to help your analysis.

Drivers

The drivers in each question set are the factors that influence employees’ overall perceptions within each question set. They’re aspects of employees’ experience of work that have a demonstrated effect on the overall perceptions of attitudes. Example: Improving employee perceptions in relation to the Growth driver is likely to improve overall employee engagement. Each driver has its own score, based on its own questions, and can provide guidance on what to prioritize within the theme.
The Peakon dashboard provides an indication of how much influence each driver is having on overall perceptions, within each specific organisation or segment, using the impact circles. Example: If the impact circles on the Growth driver overlap, you can assume that based on your organization's survey data, increasing Growth scores could also increase Engagement scores.

Driver and Subdriver Questions

Each driver has 1 core question and up to 4 subdriver questions that make up the driver score. Example: The Growth driver its core question and the Career Path, Learning, and Mentoring subdriver questions. These 4 questions have equal weighing on the Growth driver score.
Each driver score at team or company level is the average of each employee's overall score for that driver. It calculates each employee's overall score by using their latest score to each question from that driver (as long as the scores are within the visibility window).
Employees can answer driver questions with a score on a 0-10 scale. It's also possible to add a comment, or answer using a comment only.

Algorithm

The survey asks all active questions from the question sets that you activate within the survey schedule.
Setting a question frequency dictates how often each employee should receive a question from each question set. When using an automated survey cadence, the survey asks all questions in each survey round, but not to all employees at the same time. The algorithm checks the last time that each employee received each question, to determine whether they’re due again, for the specific employee.
When a survey launches, the visibility window shifts and all driver scores update with new scores coming in, and old scores falling out of the dashboards. If you deactivate a driver question, existing scores fall out of the current score with each new survey round, without new scores coming in.

Recommendation

We recommend activating all questions and having frequent surveys, to ensure cover for all questions on a continuous basis.
Ensure that the questions are relevant to all areas of your organization. Example: If you have blue collar employees, you can exclude their segment from the Remote Work question.
To ensure that the survey distributes all driver and subdriver questions using the frequency that you select, we recommend adding any custom questions to the
Company questions
 section instead of standard question sets. See Concept: Custom Questions on Standard Question Sets.
When using custom driver questions, refer to Concept: Custom Driver Questions Best Practice for advice on formulating questions.

Limitations

  • It's not possible to edit or deactivate the main question of each standard question set.
  • It's not possible to set frequency per individual question, but rather as a question group. Example: Subdriver frequency for the Engagement question set.
  • It's not possible to add custom drivers or subdrivers to standard question sets. Instead, use the Company Questions to create custom drivers.
  • The Transformation and Change question set doesn't yet support external benchmarks, focus areas and strengths, micro courses, and articles.
  • The Company Questions and COVID-19 question sets don't support creation of subdrivers.
  • Deleting a question doesn't delete historical data from that question. The historical data gradually drops out of the current dashboard, as more scores fall out of the visibility window during each survey round.
  • You can't add more than 5 custom questions to a standard driver or subdriver.
  • You can't add more than 15 questions to a custom driver.
  • Adding custom questions to standard drivers or subdrivers while using the recurring survey mode may cause it to take longer for all employees to receive all questions of the specific driver or subdriver.
  • Peakon doesn't support multiple choice questions.