Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2024-06-28
Concept: People Experience

Concept: People Experience

People Experience is a suite of features that provides employees with a central place to engage with company information through various types of offerings. You can customize each employee's experience so they can see relevant information when they need it.
Features included in People Experience include:
  • Workday Home
  • Workday Search
  • Workday Journeys
  • Touchpoints

Workday Home

Workday Home delivers a personalized home that serves people timely insights and actions, curating what Workday has to offer. We want to minimize the effort administrators need to configure and create an innovative user experience for them.
Feature
Description
Workday Home
The home page provides a curated experience for all your workers. The home page displays information through content such as suggested tasks, transactions, announcements, reports, and insights through cards, journeys, and worklets. You can customize the content that displays for your workers based on security permissions.
The home page displays content in sections such as:
  • Announcements
  • Awaiting Your Action
  • Recommend For You
  • Quick Tasks
    Quick Tasks
     will only display when you enable
    User Experience Machine Learning
     on the
    Innovation Services and Data Selection Opt-In
     report.
  • Timely Suggestion
  • View All Apps
  • Your Top Apps
  • Team Highlights
  • Important Dates

Workday Search

Workday Search enables employees to use a powerful user-friendly search engine on Workday Home to find information that's most relevant for them.
Feature
Description
Search Categories
You can select and save categories to display first in the search results under
Saved Categories
.
Workday automatically displays these categories:
  • Articles
  • People
  • Tasks and Reports
Search Tips
You can view search tips that enable you to find articles more easily.
Smart Summaries
You can access personalized data in the search results.
Smart Summaries displays:
  • The Time Off Summary when you search for terms related to time off. The summary displays your time off balance, upcoming time off, upcoming holidays, and a link to request time off and view all time off balances. Example: You search for "PTO" in Workday and the Time Off Summary displays in the search results. For managers, the summary also displays their team's upcoming time off and company holidays.
  • The Pay Summary when you search for terms related to pay. This summary displays your most recent pay and a link to view all past payslips. Example: You search for "paycheck" in Workday and the Pay Summary displays in the search results
Related Tasks
Display tasks related to your search query in the search results, powered by Workday Assistant.
Suggested Results
Displays the most relevant search results, powered by Workday Assistant.
Intelligent Answers
Uses machine learning to display and suggest the most relevant Knowledge articles based on your search query.
You can:
  • Enter full sentence search queries.
  • Use the article feedback functionality to train and improve Intelligent Answers over time.
Change Preferences Task
You can select the
Classic Workday Search
 experience or the new
New Workday Federated Search
 experience.

Workday Journeys

Workday Journeys enables you to guide your employees through their critical professional and personal milestones through an immersive experience. It provides you with a robust toolset to distribute and manage both Journeys and External Cards for your users.
You can create external cards in Workday Extend using the Orchestration Builder tool.
Feature
Description
Journey Paths
Guide and support employees through steps and suggestions as they navigate the critical professional and personal moments that matter the most. Journey step types include Documents, External links, Help articles, Learning content, To do's, Videos, and Workday tasks. With journeys, you get:
  • A flexible network that supports a wide range of use cases. Example: Transition to Manager. The
    Transition to People Leader
     journey gives the employee knowledge, experience, and confidence to be a successful manager.
  • Personalized experiences are powered by condition rules.
  • Tools to continuously measure the impact of curated experiences.
Your users can click their journeys in the
Awaiting Your Action
 section on their Workday home page to see the status of their journeys such as :
  • Active Journeys
  • Completed Journeys
External Cards
You can create connections to external sites using workflow tooling that display within cards on the Workday Home page. You have the context and guidance on what a user might need to do at any given time.

Touchpoints

Feature
Description
Workday Assistant
You can view articles and create cases in Workday Assistant.
To use Workday Assistant, you must subscribe to Innovation Services.
Workday for Microsoft Teams and Workday for Slack
When you ask a question in your workspace that returns multiple results, Workday displays an option to search articles for more information.
To use Knowledge Management in your Slack or Microsoft Teams workspace, you must set up Workday Assistant.