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Administrator Guide
Last Updated: 2023-09-08
Steps: Enable Intelligent Answers

Steps: Enable Intelligent Answers

You can enable Intelligent Answers to use machine learning and automatically suggest relevant Workday Help articles when your users enter search queries.
  1. Enable People Experience.
  2. On the
    Innovation Services Opt-In
     task, select the
    User Experience Machine Learning
     check box in the
    People Experience
     category.
    On the
    Maintain Innovation Services Data Selection Opt-In
     task, select the
    Knowledge Management Articles
     check box in the
    People Experience: User Experience Machine Learning
     category to contribute data for Machine Learning.
    Security:
    Manage: Innovation Services
     domain in the Innovation Services functional area.
  3. Access the
    Edit Tenant Setup - Machine Learning
     task.
    Select the region in which Workday hosts data contributed to the Machine Learning Development Environment (MLDE).
    Security:
    Set Up: Tenant Setup - Machine Learning
     in the System functional area.
  4. Grant security groups permissions to the
    Help Intelligent Answers Access
     security domain in the People Experience functional area.
Workday will begin using machine learning to display and suggest relevant Help articles when users enter search queries.